Furniture Bazaar

Asia Pacific

Furniture Bazaar

Furniture Bazaar (Australia) nails POS woes to offer excellent customer experience

About

Furniture Bazaar

Furniture Bazaar, Western Australia's largest family-owned furniture and bedding specialist aligns customer purchases with lifestyle trends. It has 6 superstores across Australia

Apps implemented

ERPNext

Industry

Furniture Manufacturing

modules implemented

POS

Accounts

CRM

Help people to use our tools

We believe our tools like ERPNext can help organizations reduce waste and complexity. Frappe + ERPNext has the potential to be a “full stack” replacement for not only ERP (SAP/Oracle) but also the entire enterprise stack (Java/.NET). With this scope, we should help organizations by providing products and services to help them manage their technology platforms.

Why ERPNext over SAP B1 / Oracle

100% FOSS

Customizable

Future-ready

Challenges

Furniture Bazaar sought to elevate its customer experience by upgrading its Point-of-Sale (POS) system. Key objectives were:

Transaction Speed: High checkout wait times and time-consuming transactions for walk-in customers.
Customer Experience: Providing a user-friendly and intuitive system for staff to efficiently serve customers.
Streamlining Returns: Implementing a seamless process for handling product returns.
Advanced Printing Capabilities: Enabling the creation of customized and informative print formats.
Mobile-Friendly Interface: Equipping staff with a tablet-friendly GUI for greater operational flexibility.

Benefits

Korecent developed and implemented an ERP system for Furniture Bazaar:

Customized POS System: This user-friendly system facilitated faster product searches, efficient transaction processing, and seamless return management.
Tablet-Friendly GUI: Staff could utilize tablets for enhanced mobility and improved customer service interactions.
Advanced Print Formats: The system offered the flexibility to create customized and informative printouts.
Advanced Run Sheets: Dispatchers were equipped with redundant and lengthy delivery data. These run sheets included product details, customer information, and delivery schedules.

Impact

Successful on-time ERPNext go-live

Increased sales order to cash

Increased inventory turnover

The new POS system empowered Furniture Bazaar to achieve significant results:

45% Faster Transactions: Walk-in customers experienced significantly reduced checkout wait times. The transaction time was reduced by 45% leading to an increase in repeat visits by 15%.
Improved Customer Experience: User-friendly interfaces and efficient service enhanced overall customer satisfaction to 8.7% from 7.2% on the purchase experience.
Streamlined Returns: A seamless return process optimised return tracking and stock correction by 15%. 24% Faster Deliveries: Advanced run sheets facilitated efficient product deliveries to customer locations.

Korecent’s advisory and delivery resulted in a more efficient and customer-centric operation, solidifying its position as a leading furniture provider in Western Australia.

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Implemented by

Korecent

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Inspire people by sharing how Frappe has positively impacted your business.

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Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story